Help Centre

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Help Centre

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How to manage your wevu user account

Do you have a question about your wevu user account? Maybe you need help to reset your password or set up user profiles? The following frequently asked questions should help.

If you can’t find an answer to your query here, head over to our Contact wevu page and either fill in our contact form or use our social media pages to get in touch. We'll get back to you as soon as we can.

Frequently asked questions

I can't sign into my wevu account?


If you're using your username and it's not working, try the email address you registered with and give that a go.

If you're still struggling to sign in you can contact us through our Contact Form or live messenger located at the bottom right hand side of this page and we’ll take a closer look.

We're here to help!

I’ve forgotten my password. How do I reset it?


It's annoying when that happens. To reset your password:

  • Go to our Reset Password page
  • Complete the two fields then click the 'Request' button
  • You will then receive an email with a link, that directs you to a page where you can type in your new password

Once you have done that final step, your wevu password has been changed!

What is a parental pin?


Every wevu account has a parental control feature which locks content so that it cannot be viewed by children.

You are required to create a parental pin as part of the sign up process. You can then choose the preferences you want under your parental control by going to your 'Settings' then 'Parental Control'.

How do I change my parental control PIN?


To personalise your PIN:

  • Go to 'Account Settings'.
  • Select 'Change parental control PIN'.
  • Enter your current PIN and then enter your new one.

How do I remove a profile name from my account?


You can create a number of user profiles for your wevu account. Changing profile names is easy:

  • Go to 'Account Management' on the wevu website or app.
  • Click on 'Profiles'.
  • Delete the profile you no longer need.

How do I add multiple user profiles?


Good question. User profiles are a great way to ensure content and movie recommendations are suitable for individual users. Setting them up is easy:

Open the wevu homepage on your smartphone, tablet or desktop browser. Select ‘settings’, then click on 'add new profile' and follow the instructions.

Where can I view movie trailers?


We love the trailers! You can view them in any movie detail page if they’re available. Enjoy!

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Still not solved?

Use our contact form or live chat and wewillsolve

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